IT Infrastructure Management Services

IT Infrastructure remains the back-bone of businesses. In current intense competitive environment, any organization aiming to stay agile and responsive to a volatile business environment has to ensure its IT Infrastructure remains at the forefront. The emergence of Cloud Computing, Virtualization and Mobility are forcing enterprises to rethink the way they do business. These changes are leading to a rethink on how IT Infrastructure Services are being designed, provisioned and maintained for both internal and external clients of an enterprise. Right now, the focus is on delivering measurable business value through IT.

SwaBz delivers IT Infrastructure Management Services through a mix of highly experienced ITIL certified consultants, best-in-class processes and methodologies built over years of experience of working with clients in various industries and expertise in industry leading tools and technologies.

Services

Our IT Infrastructure Management services include:

• Capacity planning and infrastructure fine-tuning
• IT Infrastructure readiness - Hardware readiness assessment and benchmarking, data centre assessment, infrastructure consolidation and rationalization and IT asset refresh management
• End-user support
• Standard desktop management, application packaging and deployment
• Server management
• Network infrastructure management
• Database and storage management
• Enterprise messaging infrastructure management
• IT security architecture design and implementation
• Business continuity planning and disaster recovery management
• Enterprise risk assessment and management
• Setting up data centers and network operating centers

Products and Tools Competencies

SwaBz's IT Infrastructure Management service team follows ITIL best practices to render services to its clients. 100% of our team holds either master level or foundation level ITIL certification. To deliver best-in-class services our team has developed competencies in following IT management tools:

• Support Desk Tools - HP Services Desk and Remedy
• Messaging - Exchange Systems Manager and Lotus Domino Administrator 
• Desktop Management & Application Packaging - WISE, Install Shield, WIX, VB, Active Directory, GPO, XML, Altiris, CA UniCenter and SMS
• Server Management - VMWare, NAGIOS, HPoV, IIS, Apache, Altiris and CA UniCenter
• Database & Storage Management - SQL Server, Oracle, MYSQL, Sybase and DB2
• Network Management - Cisco Pix, NAGIOS, Check Point, Solar Winds
• IT Management - ITIL, ITSM, MSF/MOF
• Security - Firewalls, IDS, IPS, Gateway Antivirus, Authentication Servers and Content Filters